Recruitment Process

For account opening inquiries, please get in touch with us by phone at 86355735 or by email at inquiries@ctsglobalgroup.com (mailto:inquiries@ctsglobalgroup.com)during our office hours.

You can reach us by phone at 86355735 during our office hours which are Mondays through Fridays from 9am to 4pm. Our dedicated team is ready to assist you with any inquiries or concerns you may have. For your convenience, you may also contact us via email at inquiries@ctsglobalgroup.com.(mailto:inquiries@ctsglobalgroup.com) We are committed to responding promptly to your emails.

To update your account information, you may get in touch with us to get the forms and list of required documents. Your updated documents may be submitted at our office, or via email through inquiries@ctsglobalgroup.com.(mailto:inquiries@ctsglobalgroup.com) As part of our commitment to maintaining accurate and up-to-date account information, clients are required to update within thirty (30) days of any change to their details, or at least every two (2) years.

We do not offer short selling. Clients who wish to execute short selling transactions may engage with other trading participants whose systems are ready for short selling. Should you wish to check trading participants who have short selling transactions, you may further inquire with PSE at info@pse.com.ph (mailto:info@pse.com.ph)or +63288764888 and ask for a list of Short-Selling enabled firms.

a. Broker’s Commission (maximum of 0.50% of gross trade amount) b. VAT on Broker’s Commission (12% of Broker’s Commission) c. SCCP or Clearing Fee (0.01% of gross trade amount) d. PSE Transaction Fee (0.005% of gross trade amount) e. Additional fee for sell transactions only: Sales Tax (0.1% of gross trade amount)

If you want to buy 10 shares of a listed stock at P1,900 per share, the fee computation is as follows: https://static.wixstatic.com/media/2bcc84_097f06c9293f4f909df1b408a69810ad~mv2.png

You will be paying the same fees above, plus the 0.1% stock transaction or Sales tax. https://static.wixstatic.com/media/2bcc84_f4299c7d586d43b6a5cef4be0727c884~mv2.png

Aside from the fees associated with regular transactions of the account, the following fees are imposed on certain securities-related instructions. • Stock Transfer In/Out – P75 per transfer • Lodgment Fee – P100 per stock, cancellation fee of P20 per certificate, with an additional 12% VAT for non-bank transfer agents • Upliftment Fee – P150 (or P162 for non-bank transfer agents) Please contact us for your account-related requests. CTS reserves the right to impose reasonable processing fees subject to prior notice to the client.

Payment can be as follows: 1. Check issuance • Check should be payable to CTS GLOBAL EQUITY GROUP, INC. • Check payments are accepted at our office at 2701-B East Tower Tektite Towers, Exchange Road, Ortigas Center, Pasig City Mondays through Fridays, from 9am to 4pm. 2. Over-the-Counter Bank Deposit • Visit any BDO branch and fill out a cash or check deposit slip. Check payments should be payable to CTS GLOBAL EQUITY GROUP, INC. • Provide the following details in the deposit slip: o Account Name: CTS GLOBAL EQUITY GROUP, INC. o BDO Account Number: 00343-007-4007 • Give the payment to the bank teller and wait for the machine-validated deposit slip • Email a picture or scanned copy of the deposit slip to cashier@ctsglobalgroup.com 3. Online Bank Transfer • Use your preferred online banking facility to fund for your CTS account. Please note that some banks may charge a transaction fee. Kindly contact your respective banks regarding this. CTS will fund your account net of bank charges, if any. • Details for the payment are as follows: o Bank: BDO o Account Name: CTS GLOBAL EQUITY GROUP, INC. o BDO Account Number: 00343-007-4007 • Email a screenshot of your proof of payment to cashier@ctsglobalgroup.com

Withdrawals can be done by check pick-up. Please note that sale proceeds are only available at least two (2) trading days after the relevant transactions. • Clients may request for a copy of the withdrawal form by calling our office at 86355735-37 or coordinating with their respective agents • After submission of the complete form, please wait for the confirmation that the check is available for pick-up • Pick up the check from our office located at 2701-B East Tower Tektite Towers, Exchange Road, Ortigas Center, Pasig City

As a data subject, you have the right to review your data to ensure that inaccurate or deficient data is corrected or amended, refuse the sharing of your information to a third party, and request the removal of your data from our system if you no longer wish to use our services. Please note that the exercise of these rights is subject to what is allowed under applicable law or regulation. Thus, there may be instances when we cannot accommodate your request for deletion, as there are rules that require us to keep a copy of your records up to a certain date. A more detailed description of your rights as a data subject may be found at the website of the National Privacy Commission, located at https://privacy.gov.ph/data-subject-rights/.(https://privacy.gov.ph/data-subject-rights/)

You may get in touch with us at inquiries@ctsglobalgroup.com (mailto:inquiries@ctsglobalgroup.com)or our data protection office at dpo@ctsglobalgroup.com.(mailto:dpo@ctsglobalgroup.com)

Our privacy notice is located at https://www.ctsglobalgroup.com/privacy-notice(https://www.ctsglobalgroup.com/privacy-notice)

Yes, we may share and disclose your personal information to the following parties for the purposes below: a. With our employees, authorized representatives, consultants, subsidiaries, affiliates, agents, and service providers – to process, document, and execute your transactions, communicate with you, and to improve the delivery of our services; b. With listed companies and their representatives and agents – to comply with reporting requirements under the law or to establish your entitlement to rights reserved only for stockholders; and c. With regulatory agencies – to comply with reporting requirements provided by law and regulations.

We use your personal information for the following purposes: a. To process and communicate with your regarding the opening and maintenance of your account; b. To process and documents your buy, sell, and other transactions and comply with our contractual and legal obligations; c. To facilitate, monitor, and improve the quality of our service and other products, services, and facilities; d. To disseminate important information on your shareholdings and market information; e. To inform you of new investment products and services; and f. To comply with legal and regulatory requirements.

You may get in touch with us at inquiries@ctsglobalgroup.com (mailto:inquiries@ctsglobalgroup.com)or our data protection office at dpo@ctsglobalgroup.com.(mailto:dpo@ctsglobalgroup.com) To assist you with your request, we may ask you to provide information to establish your identity such as your name, contact information, and a government issued ID. Kindly provide this along with the details of your request. Please note that the exercise of data subject rights is subject to law or regulation. There may be instances when we cannot fully accommodate your request as there may be a law or regulation requiring us to provide you with notices regarding certain transactions in your account or retain your data for a certain period of time.

Under RA 11765, otherwise known as “The Financial Products and Services Consumer Protection Act of 2022, financial consumers have the following rights: 1. Right to Equitable and Fair Treatment. Financial service providers (FSPs) shall not discriminate against clients on the basis of race, age, financial capacity, ethnicity, origin, gender, disability, health condition, sexual orientation, religious affiliation, or political affiliation but may provide distinction, as necessary, when making risk assessments. FSPs cannot use abusive collection or debt recovery practices. 2. Right to Disclosure and Transparency of Financial Products and Services. FSPs must use clear and concise language to ensure that all information concerning the financial product or service is accurate, updated, and understood by clients. 3. Right to Protection of Assets against Fraud and Misuse. FSPs must establish policies and procedures to protect their financial consumers’ investments and other assets against internal or external fraud or misuse. 4. Right to Data Privacy and Protection. FSPs must respect the privacy and protect the data of their clients, in compliance with the Data Privacy Act of 20123 and such other rules and regulations issued by the National Privacy Commission and the Securities and Exchange Commission. To the extent allowed by law or regulation, clients have the right to review their data to ensure that inaccurate or deficient data is corrected or amended, refuse the sharing of their information to a third party, and request the removal of their data from the FSP’s system if they no longer wish to use the provider's services. 5. Right to Timely Handling and Redress of Complaints. FSPs must establish a consumer assistance mechanism to assist financial consumers on their concerns, including the handling of complaints, inquiries and requests. Financial consumers who are unsatisfied with the FSP’s handling of their complaints, inquiries and requests, may elevate their concerns to the Securities and Exchange Commission (SEC) after 30 days from the initial submission without the complaint or inquiry being resolved and within 15 days from when the consumer finds the action taken to be unsatisfactory. Concerns may also be elevated to the Capital Markets Integrity Corporation (CMIC). Our consumer assistance mechanism may be reached by phone at 86355735 or by email at inquiries@ctsglobalgroup.com.(mailto:inquiries@ctsglobalgroup.com) CTS is regulated by the Market and Securities Regulation Department of the SEC with email address at msrdsubmission@sec.gov.ph. The contact details of the CMIC may be found at https://www.cmic.com.ph/main/home.html.

Financial consumers play an essential role in maintaining the integrity of the financial system and safeguarding their own interests. Below are the responsibilities of financial consumers: 1. Informed Decision-Making. CTS made available information on its products and services. Financial consumers should proactively seek information about these products and services before making any investment decision. This includes reading the terms and conditions, fees, and risks associated with such products and services as well as the applicable contracts, agreements, and disclosure documents. When considering investment opportunities, financial consumers should exercise caution, conduct thorough research, and seek advice from licensed representatives and their own advisors, if needed. 2. Provide Accurate and Updated Information. Financial consumers must provide accurate and updated information to allow CTS to comply with its know-your-client requirements. Financial consumers must keep their information and IDs with CTS updated and notify CTS within 30 days of any change in their information. In the absence of any change, financial consumers must still update their account information at least once every 2 years or upon request. Financial consumers must also provide accurate and sufficient information about their knowledge, experience, financial situation, financial capability (including their ability to bear losses), and investment objectives (including their risk tolerance) to allow CTS to conduct its suitability assessments as required under relevant regulations. Without sufficient information regarding a financial consumer’s financial knowledge and experience, CTS is not in a position to accurately determine whether a product or service is appropriate to the consumer. 3. Safeguard Personal Information. Financial consumers should protect their personal and financial information, including e-mails, passwords, account numbers, and identification details from unauthorized access or disclosure. Financial consumers are also responsible for maintaining the security of the system they used to access the internet. 4. Promptly Report Irregularities. Financial consumers should promptly report any unauthorized activities on their accounts, including receipt of unexpected funds in their accounts, to mitigate potential losses. 5. Review Emails, Ledgers, Confirmation Statements, and other Correspondences. Financial consumers must regularly review their correspondences from CTS and announcements in the PSE Edge. By doing so, financial consumers will be able to participate in various activities, such as shareholders’ meetings, follow-on offers, initial public offering, and tender offers, and they may also be able to identify any discrepancies or unauthorized transactions and take timely action. 6. Deal with Authorized Representatives. Financial consumers must only deal with authorized representatives of CTS whose names and photos have been published in the CTS website. If a financial consumer is unsure about the status of the person they are dealing with, they must undertake the necessary due diligence by contacting CTS. Financial consumers must interact with CTS and its personnel in a professional and respectful manner. 7. Comply with Law, Contract, and Procedures. Financial consumers must fulfil their financial obligations by submitting the required documents and paying for their transactions, subscriptions, and processing fees, if any, on time. They must also comply with applicable laws and regulations, such as the disclosure requirements for beneficial owners and the prohibition against engaging in manipulative practices, fraudulent practices, and insider trading, among others. Financial consumers must likewise follow the procedures of CTS for their requests to be processed. Finally, financial consumers should not sell or share materials made available to them by CTS, including research materials.

For inquiries and concerns, please get in touch with us by phone at 86355735 or by email at inquiries@ctsglobalgroup.com (mailto:inquiries@ctsglobalgroup.com)during our office hours. Your concern will be handled by our authorized representatives who will update you on the status of your concern and its resolution as soon as possible.